Payment and Delivery Information
1) Payment
You can make your payments via bank transfer or EFT (Electronic Funds Transfer) to T.C. Ziraat Bankası T.A.Ş. (in TL) or with credit cards from Akbank, Finansbank, Garanti Bankası, T. İş Bankası, Halk Bankası, Ziraat Bankası, Vakıfbank, and Yapı Kredi Bankası.
2) Payment via Credit Cards on Our Website
You can take advantage of our online single payment or installment options with all types of credit cards. For online payments, the amount will be debited from your credit card at the end of your order. In case of order cancellations due to possible order cancellations or stock problems, a refund will be made to your credit card within 7 business days.
3) Order Refund
In case of order cancellations for any reason; Gökçe Brülör ve Isı Sanayi Tic. A.Ş. will refund the product price to your account and/or credit card within seven business days. However, you must provide your bank account information and/or credit card information correctly and completely to our company's finance officials.
4) Delivery
We strive to ship your ordered products on the same day. For products that take longer to procure, the shipping time is 5 business days, as stated in the product details. You will be informed in case of any potential delivery delays.
To ensure smooth delivery, please provide your current location as the delivery address.
Your requests will be processed according to the delivery type you selected at the end of your order. Products from our Eskişehir-based company will be shipped via any courier company. Orders are delivered to the courier company within a maximum of 2 (two) business days after confirmation.
You can consult with our customer representative regarding different delivery options. Also, courier deliveries are only valid for Turkey.
5) Payment Tracking
If the system is unable to complete the transaction due to any problem, the visitor will be informed of this situation on the payment page.
In case of any error in the specified address, the customer who placed the order will be contacted regarding the undelivered order.
The validity of the email address provided by the visitor is confirmed by an automatic email sent after the order is processed.
We are responsible for the successful delivery not only to the customer but also to the bank whose credit card system we use.
Please note!
If you suspect damage to your package during shipping, please open and inspect it in front of the delivery company representative. If you believe there is any damage to the product, do not accept the delivery and have the shipping company representative prepare a damage report.
Orders cannot be cancelled after they have been shipped. The customer can return the product after receiving it.
After the product is received, it is assumed that the shipping company has fully fulfilled its duties.
If you complete these steps, we will begin working on your package and arrange for a repeat delivery as soon as possible.
If you briefly explain in this email why you wish to return the product, it will help us in our work regarding the product.