Cancellation and Refund Conditions
These are specified in Articles 10 and 11 of the Distance Sales Agreement.
10. RIGHT OF WITHDRAWAL
10.1. In the case of a distance contract relating to the sale of goods, the BUYER may, within 14 (fourteen) days from the date of delivery of the product to himself or to the person/organization at the address indicated, reject the goods without incurring any legal or criminal liability and without giving any reason, provided that he notifies the SELLER. In service contracts, this period starts from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service has begun with the consumer's consent before the end of the withdrawal period. The costs arising from the exercise of the right of withdrawal belong to the SELLER. By accepting this contract, the BUYER acknowledges that he/she has been informed about the right of withdrawal.
10.2. To exercise the right of withdrawal, the BUYER must notify the SELLER in writing via registered mail, fax, or email within 14 (fourteen) days, and the product must have been used in accordance with the "Products for which the Right of Withdrawal Cannot Be Exercised" provisions of this agreement. If this right is exercised, the following must be submitted:
A) The invoice for the product delivered to the third party or the BUYER (if the invoice for the product to be returned is issued to a company, it must be sent together with the return invoice issued by the company. Returns of orders invoiced to companies cannot be completed without a RETURN INVOICE).
B) The return form.
C) The product to be returned must be delivered complete and undamaged, including its box, packaging, and any standard accessories.
D) The SELLER is obligated to return the total amount and any documents obligating the BUYER to the BUYER within a maximum of 10 days of receiving the withdrawal notification and to retrieve the goods within 20 days.
E) If the value of the goods decreases or return becomes impossible due to a fault of the BUYER, the BUYER is obligated to compensate the SELLER for the damage in proportion to the fault. However, the BUYER is not responsible for changes and deteriorations that occur due to the proper use of the goods or product within the withdrawal period.
F) If the amount falls below the campaign limit set by the SELLER due to the exercise of the right of withdrawal, the discount amount received under the campaign will be canceled.
11. PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
The following items are prohibited from being returned: underwear bottoms, swimwear and bikini bottoms, makeup, disposable products, goods that are perishable or likely to expire, products that are unsuitable for return due to health and hygiene reasons once the packaging has been opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated by nature, goods related to periodicals such as newspapers and magazines (except those provided under a subscription contract), services performed instantly in electronic form or intangible goods delivered instantly to the consumer, and audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if their packaging has been opened by the BUYER. Furthermore, the right of withdrawal cannot be exercised for services that have begun to be performed with the consumer's consent before the expiration of the withdrawal period, according to the regulations.